Estimated Delivery Timeframes
UK Tracked 1-2 working days
Europe Tracked 7-10 working days
Rest of World Tracked 10-20 working days
(Please note these delivery timeframes are estimates only and cannot be guaranteed. Delivery times can fluctuate daily and vary greatly between countries. Extenuating circumstances can also greatly affect delivery times e.g. Covid illness, national holidays and religious fesivals such as Christmas. Additional time is allowed for delivery networks to work through any backlogs that have built up during this time.)
Shipping Services & Costs
We ship all orders within the United Kingdom with a Tracked service. FREE UK shipping for orders over £35.00 GBP. International shipping costs are calculated on package weight and destination. We may split your order into multiple packages if it exceeds 2kg.
UK Tracked Delivery £4.50
FREE UK Tracked Delivery when you spend over £35.00 GBP
Europe Tracked starts from £10.00 GBP
USA Tracked starts from £5.00 GBP
Rest of World Tracked starts from £10.00 GBP
Shipping prices will be converted at the checkout into the relevant currency for your location based on current exchange rates for USD, EURO and AUD prices.
Please refer to the chart below for the complete list of shipping prices.
| SHIPPING PRICES | ||||
| Order weight (kg) | UK Tracked (FREE when you spend over £35) |
EUROPE Tracked |
USA Tracked |
REST OF WORLD Tracked |
| 0 – 0.5 | £4.50 | £10.00 | £5.00 | £10.00 |
| 0.501 – 0.75 | £4.50 | £11.25 | £7.50 | £12.50 |
| 0.751 – 1 | £4.50 | £12.50 | £10.00 | £15.00 |
| 1.001 – 1.5 | £4.50 | £15.00 | £15.00 | £20.00 |
| 1.501 – 2 | £4.50 | £17.50 | £20.00 | £25.00 |
| 2.001 – 2.5 | FREE | £20.00 | £25.00 | £30.00 |
| 2.501 – 3 | FREE | £22.50 | £30.00 | £35.00 |
| 3.001 – 3.5 | FREE | £22.50 | £35.00 | £40.00 |
| 3.501 – 4 | FREE | £22.50 | £37.50 | £45.00 |
| 4.001 – 4.5 | FREE | £22.50 | £40.00 | £50.00 |
| 4.501 – 5 | FREE | £22.50 | £42.50 | £55.00 |
| 5.001 – 5.5 | FREE | £22.50 | £45.00 | £60.00 |
| 5.501 + | FREE | £22.50 | £45.00 | £65.00 |
Import Duties & Taxes
If your delivery address is outside the UK you may have to pay import taxes which are your responsibility and you should contact your national customs office for more details.
Country Exclusions
Unfortunately we do not currently deliver to the following countries
AFRICA
CENTRAL AMERICA
CHINA
COOK ISLANDS
HONG KONG
HUNGARY
MEXICO
MIDDLE EAST
SOUTH AMERICA
TURKEY
RETURNS/EXCHANGES
We happily accept returns/exchanges within 30 days of receiving your order (exchange only on sale items). Please complete the Returns Form enclosed with your order and put inside your package with the item to be returned. If you do not have a form please return the package to the address below and include a note stating the reason for your return /exchange. Returned goods must be in brand new condition. The cost of returning the items is your responsibility.
UK Returns
If you live in the UK we will send the exchanged items back to you for FREE (first exchange only, excluding sale items).
International Returns
The cost of returning the goods is your responsibility. If returning items from outside the UK please clearly mark your package RETURNED GOODS. Also include the words RETURNED BRITISH GOODS on the customs declaration to prevent any import charges being incurred. Returned items that incur an import charge may not be accepted and may be returned to the sender. If we have to pay any import charges then we reserve the right to deduct these costs from any refund due.
Please return your package to
Sun Jellies c/o Sussex Transport Ltd
RETURNS
91 Marlborough Road
Lancing Business Park
Lancing, West Sussex, BN15 8SU
United Kingdom
We aim to process your request within 14 working days of receiving your return.
Our returns policy is in addition to your rights under the European Consumer Protection (Distance Selling) Regulations which allow you to return items within 14 days.
If there appears to be a problem with an item you have received, please contact us hello@sunjellies.com within 7 days of receiving it with your order number, name and details of the problem so we can review the matter. A photo is necessary to confirm any faulty items.